Expédition
- Local Warehouse & Secure Delivery
We operate a dedicated overseas warehouse in Italy, ensuring an average shipping and delivery time of just 5–6 business days across Europe.
Additionally, as smartphones are high-value items, we highly recommend being present for delivery or ensuring that the package is personally signed for upon receipt.
We cooperate with Cirro fulfillment Italia (operated under the legal entity Goodcang Logistics S.R.L. in Italy) and have overseas warehouses in VIA DANTE ALIGHIERI 3, SAN PIETRO MOSEZZO, NOVARA 28060, ITALY
| COUNTRY | ESTIMATED DELIVERY TIME |
| Austria | 2-3 Business Days |
| Bulgaria | 5-6 Business Days |
| Belgium | 5-6 Business Days |
| Czech Republic | 5-6 Business Days |
| Croatia | 5-6 Business Days |
| Cyprus | 5-6 Business Days |
| Estonia | 5-6 Business Days |
| France | 2-3 Business Days |
| Finland | 5-6 Business Days |
| Greece | 5-6 Business Days |
| Germany | 5-6 Business Days |
| Hungary | 5-6 Business Days |
| Ireland | 5-6 Business Days |
| Italy | 2-3 Business Days |
| Luxembourg | 5-6 Business Days |
| Latvia | 5-6 Business Days |
| Monaco | 5-6 Business Days |
| Malta | 5-6 Business Days |
| Norway | 5-6 Business Days |
| Netherlands | 5-6 Business Days |
| Poland | 5-6 Business Days |
| Portugal | 5-6 Business Days |
| Romania | 5-6 Business Days |
| Spain | 5-6 Business Days |
| Switzerland | 2-3 Business Days |
| Sweden | 5-6 Business Days |
| Slovakia | 5-6 Business Days |
| The United Kingdom | 5-6 Business Days |
| Denmark | 5-6 Business Days |
- Order Cancellations
Orders cannot be canceled after confirmation.
To request a cancellation before your order ships, please contact Customer Service at customerservice@realmestores.com
Please note that cancellations are not guaranteed. Our customer service team will notify you whether your cancellation request was successful.
- Beyond Seller Control (Refunds or Reshipments Are Not Available in the Following Cases)
1. Customs Delays
Delays in inspection or clearance by local customs
2.Address Errors / Change of Address
Insufficient or incorrect address details and post-order changes.
3.Post-Delivery Losses
If the shipment is marked as delivered.
4.Parcel Refusal
When the recipient refuses to accept delivery of a parcel
We are happy to help if you need any assistance, kindly reach out to us at customerservice@realmestores.com.
- Additional Information
Pre-Orders
1. Look for "anticipated restock date" above pre-order item descriptions.
2. To cancel your order before it ships, contact Customer Service at customerservice@realmestores.com
3. Available items in your order might ship first.
Customer Responsibility
Realmestores strives for smooth deliveries, but refunds/reshipments are not available for refused packages or incorrect addresses (double-check at checkout).