refund policy

Returns or Replacement

Our policy lasts 14 calendar days. If 14 days have gone after you received it, unfortunately, we can’t offer you a refund or replacement.

 To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging, including all accessories, manuals, and promotional items.

The original item must be returned for a replacement.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Request return by emailing customerservice@realmestores.com  with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.

Returns shipping cost (if applicable)

We cover return shipping fees for quality problems only. For returns due to other reasons, the shipping cost will be the responsibility of the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You might be entitled to pay for the cost that you ship back the product if it is not because of product malfunctions. Shipping cost will be deducted in the total refund amount if applied.

 Refunds method (if applicable)

Credit card refund: the refund will be made within 7 working days after receiving the returned item. The time necessary to display the refund on the account may vary on the credit card issuing bank. We suggest contacting your bank for any further information.  

PayPal refund: the amount will be refunded within 2-3 days after receiving the returned product.

 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@realmestores.com