FAQs

Solution:

Possible reasons for realme Watches not vibrating may include the following. Please attempt the following troubleshooting steps to resolve the issue:

1. If the watch is not being worn, it may not vibrate or provide reminders.

2. Press and hold the power button for at least 15 seconds, then wait for the watch to restart.

3. Navigate to Settings > System > Reset and perform a reset of the watch.

4. After successfully reconnecting the watch, ensure that it is updated to the latest version.

Troubleshooting Steps

Common update methods for built-in apps include system OTA upgrades, which update the app accordingly, and via app stores (such as Google Play or App Market).

Steps:

1. Examine the Google Play situation, checking if the software is upgradeable in the Google Play Store. 

2. Checking if the software is upgradeable in the App Market. 

3. Check for system version updates, reviewing the user's current system version. Verify if the system version supports OTA upgrades.

If none of the above methods can locate the user's app or a new version, it indicates that the current app does not support upgrades and may have been delisted or no longer supports updates. 

Note that app upgrade timings may differ across regions and models.

If the above cannot solve your problem, please contact realme customer service for help.

Problem phenomenon:

This picture is not available in a fully managed device in the Google Photos app.

Solutions:

Please follow the steps below to resolve the issue:

1. Check the available storage.

Need to check the available storage in the Google Photos app. If the required storage is not available , you need to upgrade your storage plan.

2. Check your backup status.

Open the Google Photos app, tap your profile picture or initials, and look for a message about your backup status.

3. Resolve out-of-sync issues.

Open the Google Photos app, sign in to your Google account, tap your profile picture or initials, and then tap Review out-of-sync changes.

Themes in the Theme Store are from professional designers and designed in collaboration with theme makers. Copyrighted themes require payment. Online free design work is used for communication purposes. It is legally not allowed to use themes without the consent of the original author. You can search for "free" on the homepage and download free resources. Thank you for supporting genuine themes. Please refer to the Theme Store bulletin.

Causes:

1. One of the earphones has run out of battery, so only one earphone can connect to the phone.

2. Bluetooth earphones are sensitive to electromagnetic waves in your area, which may affect the Bluetooth connection. Sometimes, only one earphone can connect after you open the charging case.

3. The earphone is not touching the charging case well, so it does not get the signal to turn on from the case. It may not connect automatically or only connect to one ear.

Solutions:

1. Please charge both earphones and make sure that both earphones are charged.
2. Try to stay away from microwave ovens, railway stations, and other objects with large electromagnetic interference.
3. Check whether the golden yellow contacts of the earphone or the charging case are dirty. If so, use a soft cloth dipped in a small amount of medical alcohol to wipe the metal contacts of the earphone and the charging case. Be careful not to use water and corrosive liquids to wipe the metal contacts, and do not wipe them too hard to avoid water in the earphones or deformation of the contacts.

4. Please pair the earphone again.

5. If you still cannot connect, please restart your phone and reset your earphones.

Supported models:

realme Buds Air7 Pro

Feature Introduction: 

AI Live Translator

Our AI Live Translator feature instantly translates the other party's speech into your preferred language (e.g., English to Chinese). It delivers the translated audio directly to your earphones—without capturing or translating your own voice.

Face-to-Face Translator

The conversation content is translated in real-time and broadcast via voice, so even if you don’t understand foreign languages, you can communicate freely and without obstacles, making communication easier. (One party wears earphones, and the other uses the phone to communicate face-to-face).

AI Live Translator & Face to Face Translator support 34 languages:

Arabic (ar), Bengali (bn), Bulgarian (bg), Chinese (Simplified & Traditional) (zh), Czech (cs), Danish (da), Dutch (nl), English (en), Finnish (fi), French (fr), German (de), Greek (el), Hebrew (iw), Hindi (hi), Hungarian (hu), Indonesian (id), Italian (it), Japanese (ja), Korean (ko), Latvian (lv), Lithuanian (lt), Norwegian (no), Polish (pl), Portuguese (pt), Romanian (ro), Russian (ru), Serbian (sr), Slovak (sk), Spanish (es), Swedish (sv), Thai (th), Turkish (tr), Ukrainian (uk), Vietnamese (vi)

1. Is the AI feature free? Do I need a subscription? Can I use it indefinitely without limits? Are there any time restrictions?

The AI feature is completely free, with no subscription required and no usage time limits.

2. Can I activate the AI translator directly (e.g., via voice command or phone button) without opening the realme Link app, like Google Assistant?

Currently, you cannot activate the AI translator feature through voice commands or phone buttons. However, you can use the earbud’s physical button for this purpose, provided the realme Link app is running in the background and custom button functions are set up. Steps in realme Link app:

Open realme Link > Tap the realme Buds Air7 Pro card > Button Settings > Choose Triple-Tap/Long Press > Assign the desired AI function.

3. What’s the difference between AI Live Translator and AI Face-to-Face Translator?

• AI Live Translator: Translates speech in one direction (e.g., a lecture). The translated audio plays through the earbuds (ideal for monologue scenarios).
• AI Face-to-Face Translator: Supports two-way dialogue. One person uses earbuds, while the other uses a phone. Speech picked up by the phone is translated and played via its speaker; speech from the earbuds is translated and played through the phone’s speaker.
  
• 4. Can I change the AI translation voice?
  No, voice customization is not supported.

5. Is there a long delay in AI functions?

Regarding the delay in the AI feature, this may be caused by unstable network connections (e.g., on high-speed trains, subways, etc.) or other factors. We recommend trying again in a stable network environment with minimal background noise.

Problem:

Loud noise/other abnormal transmissions from the microphone

The Bluetooth microphone's Voice is low

Solution:

1. Please check if the microphone is blocked by foreign objects. If so, clean the microphone

2. Check if the Bluetooth earphone has enough power

3. Check the earphone firmware version and upgrade to the latest version
4. Check whether there are strong interference sources in the environment where the Bluetooth earphone is used, such as other signal interference in the environment (train, airport, intersection, densely populated places, etc.)
5. Check the network environment, switch the network, switch the Bluetooth again
6. Cross test - try changing phone

If the issue persists, take the earphones and proof of purchase to an authorized realme Customer Service Center for assistance.